reviewed 20th May 2018.
Privacy and protecting your personal details on our website.
We do not collect or store credit card details nor do we share customer details including e-mail address with any 3rd parties.
As many of our customers know Smallscrafts, Neath Valley Wools and Neath Valley Cross Stitch allow sign up, and unsubscribe, to our newsletter. We do not do remarketing or data capture save for getting your Name, Home address and e-mail address in order to post you your ordered items and to send newsletters if you are a subscriber.
When you make an internet payment it is directly through PayPal, Worldpay or Stripe and we do not have any records from the transaction except the receipt of payment and by whom, when.
We occasionally use Google Adwords to advertise and they have their own GDPR compliance policy.
We do keep your e-mail address on record, this is on Google Mail and archived on our secure backup drives.
If you wish us to delete any personal data we hold about you, (this includes: Name, address and e-mail address) we will gladly do so. We do need to keep a written record of transactions for HMRC purposes.
As for Trust pilot and other feedback platforms we are sceptical about the ‘True’ feedback, we have seen sites where the feedback appears to be too good to be true – so we do not use them.
The Website is brought to you by Smallscrafts, Neath Valley Wools Neath Valley Cross stitch group (Smalls Crafts). Smalls Crafts believes it is important to protect your Personal Data, as defined in the Data Protection Act 1998 and in the 2018 General Data Protection Regiulations. We are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data, and tells you certain things we will do and not do. You should read this policy in conjunction with the Website Terms.
When we first obtain Personal Data from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products (as applicable). You can normally do this by ticking a box to subscribe to our newsletter. You may change your mind at any time by emailing us at the address below or simply by unsubscribing using the ‘Unsubscribe’ tick box.
We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.
We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this.
We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:
If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets.
If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
We employ companies and individuals to perform functions on our behalf and we may disclose your Personal Data to these parties for the purposes of fulfilling orders, delivering packages, sending postal mail and email.
Those parties are bound by strict contractual provisions with us and only have access to Personal Data needed to perform their functions, and may not use it for other purposes.
In connection with any transaction which we enter into with you:
If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud.
If you need details of those credit agencies and fraud prevention agencies from which we obtain and with which we record information about you, please write to our Data Protection Manager at Smalls Crafts, 8 Heol-Y-Felin Cwmgwrach Glynneath SA11 5TB.
We have strict security measures to protect Personal Data.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
You enter your card details for transactions directly with the financial services provider – PayPal, WorldPay or Stipe.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
If you communicate with us using the Internet, we may occasionally email you about our services and products. When you first give us Personal Data through the Website, we will normally give you the opportunity to say whether you would prefer us not to contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind.
Please remember that communications over the Internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered – this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.
We may use ‘cookies’ to monitor how people use our site. This helps us to understand how our customers and potential customers use our website so we can develop and improve the design, layout and function of the sites. A cookie is a piece of information that is stored on your computer’s hard drive through your browser, to recognise your browser and which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit. You can normally alter the settings of your browser to prevent it from accepting cookies.
Turning Off Cookies in Different Browsers
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-ons settings or visiting the website of its manufacturer.
The Website may include third-party advertising and links to other websites. We do not provide any personally identifiable customer Personal Data to these advertisers or third-party websites.
We exclude all liability for loss that you may incur when using these third party websites.
If you would like access to the Personal Data that we hold about you, you can do this by emailing us at firstname.lastname@example.org or writing to us at the address noted above. There may be a nominal charge of 10 UKP to cover administrative costs.